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Status: 21.01.2022
1. Contact
The person responsible for the operation of the website and the services offered via it is Campanda GmbH, Wrangelstr. 100, 10997 Berlin, Tel : +49 (0) 30 8095 20 444 E-Mail: info@campanda.com. You can reach our data protection officer at datenschutz@campanda.com.
2. Processing and use of personal data within Campanda
2.1 Visiting the website
We collect the following data each time you visit our website: IP address, website from which the request comes, date and time of the request, amount of data transferred in each case, user agent, referrer URL (the previously visited page), browser name, version or language, if applicable, operating system. The legal basis for processing this data is our legitimate interest pursuant to Art. 6 (1f) DSGVO, which follows from the purposes listed below. We use this information to enable the retrieval and visit of the website, to continuously improve the websites and offers and further adapt them to the needs of our users, to carry out internal quality controls, to detect, remedy and prevent errors, malfunctions and possible misuse and to compile statistics on access channels and the use of the websites.
2.2 Contacting us
When contacting us (for example, by e-mail or via other feedback tools such as contact forms), your information will be processed for the purpose of processing the request and in the event that follow-up questions arise. This is done based on your and our legitimate interest in answering and processing your request (Art. 6 (1) f DSGVO). The data collected by us when using the contact form will remain stored for a period of five years after answering and will then be automatically deleted, unless we still need your request to fulfill contractual or legal obligations.
2.3 Information emails to registered users If you purchase goods or services from us, we will send you information emails for similar goods or services from us in the future, unless you have objected to this. You may at any time request that you no longer receive such informational emails from us. To do so, please contact us by message or click on the link at the end of the information e-mails. In doing so, you will not incur any costs other than the transmission costs according to the prime rates. The information e-mails are sent in accordance with Article 6 (1) (f) of the German Data Protection Act (DSGVO) in conjunction with Section 7 (3) of the German Unfair Competition Act (UWG), which permits the processing of data for the purpose of safeguarding legitimate interests, insofar as this relates to the storage and further use of data for advertising purposes. In order to determine when our e-mails are opened and how they are used, we record and analyze the interactions with the newsletter or the access data generated (e.g. opening rate or click rate) using standard market technologies provided to us by our dispatch service providers. For this purpose, our e-mails contain so-called web beacons. These are small image files that are loaded from our website and enable us to determine when an e-mail was opened by you. We also learn which of the links contained in the e-mails you click on. We use this access data in accordance with Art. 6 para. 1f DSGVO for the improvement of our offer, our content and customer communication as well as for statistical purposes. We also use the information to better understand which content and products interest you in each case, so that we can present you with content that is as relevant as possible to you in the future. Objection: The user can object to the processing of data for the purpose of sending the information e-mails at any time. To do so, he can click the respective link contained in each information e-mail or send us a message.
2.4 Creating an account; bookings via the website
In order to offer services, we require various data from our customers. In this context, we process the data that you provide to us when using our services. When you register as a potential renter or renter of vehicles on the website, we process the following data: Your first and last name, password, e-mail address.
2.5 Data of the renter
As soon as you have specifically decided on a certain rental offer and want to book the vehicle, we process the following data, among others: Name, address, telephone number (optional), e-mail address. You can correct your data yourself at any time within your account. We need this data to create and manage your account, to process your rental offer requests, to prepare any rental contracts on behalf of the lessor and to support you in the execution of the rental contract and to contact you if necessary. In all other respects, we pass on the data to the landlord for the purpose of implementing the rental agreement. The legal basis is Art. 6 para. 1b DSGVO.
2.6 Data of the landlord
As a landlord, you are required to provide the following additional data when registering and using the website: if applicable, your company name and contact person with first and last name, address (street, house number, postal code, city), e-mail address, telephone number, tax number, copy of ID, an account connection with credit institution, account number and bank code. We collect, store and process the aforementioned data in order to create and manage your rental account, to post your vehicles for rental on the website, to prepare your rental contracts with potential tenants and to support you in the execution of the contracts, to carry out the billing We only pass on your inventory data to the tenant who has made a binding booking for your vehicle. This is also done only to the extent that it is absolutely necessary for the execution of the rental contract. The legal basis for the processing of the data by us is Art. 6 (1) b. DSGVO.
3. Payment service provider
To process payments, we use the external payment service providers listed below, to whom we transmit the data required for payment processing (in particular first and last name, e-mail address, telephone number, payment ID, payment method, billing addresses, IBAN, BIC, article, invoice amount, taxes, if applicable). As Campanda landlord, according to the European money laundering law, a payment account is set up with the financial service provider Mangopay S.A., whose legal owner is the landlord, to which the entire deposit of the customer is paid at the time of booking, since Campanda does not have a banking license and therefore may not manage customer funds. Moreover, Campanda is not the contractual partner of the renter. For the opening of the payment account, a copy of your identity card is required. Unless you have given us your consent for this in accordance with Art. 6 (1) lit. a DSGVO, the legal basis for the transfer of data to the payment service providers in the context of contract processing is Art. 6 (1) lit. b DSGVO, as the processing is necessary for billing. The payment service provider will act as an independent controller. For the legal basis of the data processing carried out by the payment service providers under their own responsibility, please refer to the data protection notices of the respective payment service provider.
4. Content data for offers on the website
In particular, as a landlord in the context of the respective rental offers, you have the option to post descriptive texts, images and other content on the website („content data“). We store this content in order to make it available for retrieval on the website and, if you provide personal data in or in connection with your offers, of course this data as well. However, you alone decide what information you want to share about yourself. The legal basis for the processing of the data by us is thereby Art. 6 (1) b. DSGVO. You can change or delete your content data yourself at any time. User-related content data will be deleted by us at the latest upon deletion of your user account. Offer-related content data will be deleted by us at the latest with the deletion of the respective offer.
5. Ratings and Comments
As a registered user of our offer, you can also voluntarily submit comments and ratings about the offers on the website and (optionally) provide personal data. You alone decide what information you want to share about yourself. If this information contains personal data, we process it for the purpose of displaying it on the website to the public (every website visitor) or to other registered users in accordance with Art. 6 (1b) DSGVO. Ratings and comments remain in principle even after deletion of your account. However, we will then – if necessary – replace the user name with the identifier „Deleted user“ or similar. Upon request, we will also delete individual or all comments or ratings completely.
6. Further purposes of use
We also use the aforementioned data in accordance with Art. 6 para. 1f DSGVO based on our following legitimate interests:
We are also obliged to provide information to certain public authorities upon request. These are, for example, law enforcement agencies, authorities that prosecute administrative offenses subject to fines, and the tax authorities. In this respect, a disclosure of data takes place in accordance with Art. 6 para. 1c DSGVO.
7. Storage periods
We store your account data (master data) as long as you have a user account with us. You can delete your user account at any time. To do so, please contact the Campanda service team service@campanda.com. If you decide to delete your account, we will delete the associated account data after five years at the latest. The period starts with the end of the current calendar year. For evidence purposes, we must retain contract data for three years from the end of the year in which the business relationship with you ends. Any claims become statute-barred at the earliest on this date in accordance with the standard statutory limitation period. Even after this, we still have to store some of your data for accounting reasons. We are obliged to do so because of legal documentation obligations that may arise from the German Commercial Code, the German Fiscal Code, the German Banking Act, the German Money Laundering Act and the German Securities Trading Act. The periods specified there for the retention of documents range from two to ten years.
8. Automated decision making including profiling
We do not carry out any automated decision-making or profiling.
9. Which third-party services and offers (cookies, Google Analytics, social plugins) are integrated on the website?
9.1 Cookies
We use cookies, web beacons or similar methods when you visit our websites or use our offers. Cookies are small text files that are stored by your browser on your computer or mobile device, and which allow your computer or device to be recognized, possibly even across different websites. The cookies do not contain any personal data. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your terminal device and enable us or our service providers to recognize your browser on your next visit (persistent cookies). You can prevent the use of cookies by selecting the appropriate settings on your browser software. However, it is possible that certain areas of the websites or offers will then not function as intended (e.g. the customer account or the ordering process / shopping cart). Web beacons are small graphic files („pixels“) that may be embedded in our website and can be used to record user behavior. Similar procedures are, for example, Flash cookies, HTML5 cookies or other local (browser or device) storage procedures, in which – comparable to cookies – data can be stored in your browser or terminal device in order to recognize your browser or device on your next visit or during a session. We use cookies that are absolutely necessary for the use of certain functions of our website (e.g. ordering process, customer account). This is done in accordance with Section 25 (2) No. 2 TTDSG for the purposes outlined above and in accordance with data protection law on the basis of the legal bases mentioned there. Service providers used by us may also use cookies, in particular for web analysis (see below).
9.2 Google Tag Manager Google Tag Manager
We use Google Tag Manager, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland („Google“). The Tag Manager is used to manage tracking tools and other services, so-called website tags. A tag is an element that is stored in the source code of our website, for example, to record specified usage data. The Google Tag Manager ensures that the usage data required by our partners is forwarded to them. The legal basis is Art. 6 para. 1 p. 1 lit. F DSGVO, based on our legitimate interest in integrating and managing multiple tags on our website in a straightforward manner. The legal basis for the setting and reading of cookies by Google Tag Manager is Section 25 (2) No. 2 TTDSG. We have concluded an order processing agreement with Google. Partially, data is processed on a Google server in the USA. In the event that personal data is transferred to the USA or other third countries, we have concluded standard contractual clauses with Google. For more information, please refer to the section „Data transfer to third countries“. You can find more information about Google Tag Manager here.
9.3 Google Analytics
We use Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland („Google“). Google Analytics uses cookies and similar technologies to analyze and improve our website based on your user behavior. The legal basis for the setting and reading of cookies and the use of Google Analytics is your consent, which you have given via the cookie banner (Section 25 (1) TTDSG, Article 6 (1a) DSGVO). You can revoke your consent at any time via the Cookie Manager, which you can find [here].
Google will process the information obtained in order to evaluate your use of the website, compile reports on website activity for us and provide other services related to website activity and internet usage. The data generated in this context may be transferred by Google to a server in the USA for evaluation and stored there. We have made the following data protection settings for Google Analytics:
The following data is processed by Google Analytics: Anonymized IP address; Referrer URL (previously visited page); Pages viewed (date, time, URL, title, length of stay); Links clicked to other websites; Achievement of specific goals (conversions), if applicable; Technical information: Operating system; Browser type, version and language; Device type, brand, model and resolution; Approximate location (country and city, if applicable, based on anonymized IP address). We have concluded an order processing agreement with Google for the use of Google Analytics as well as standard contractual clauses in the event that personal data is transferred to the USA or other third countries. You can find more information on this in Google’s privacy policy.
9.4 Google Marketing Platform and Ad Manager (formerly DoubleClick)
We use the Google Marketing Platform and the Google Ad Manager, services of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland („Google“). These services use cookies and similar technologies to present you with advertisements that are relevant to you. The use of the services enables Google and its partner websites to serve ads based on previous visits to our website or other websites on the Internet. The legal basis for the setting and reading of the cookies and the use of the services is your consent, which you have given via the cookie banner (Section 25 (1) TTDSG, Article 6 (1a) DSGVO). You can revoke your consent at any time via the Cookie Manager, which you can find [here]. There you will also find further information about the cookies set by Google and their storage period The data generated in this context may be transferred by Google to a server in the USA for evaluation and stored there. In the event that personal data is transferred to the USA, we have concluded standard contractual clauses with Google. If you have not consented to the use of Google Marketing Platform and Ad Manager, Google will only display general advertising that has not been selected on the basis of the information collected about you on this website. In addition to withdrawing your consent, you also have the option of disabling personalized advertising in Google’s advertising settings. You can find more information on this in Google’s privacy policy.
9.5 Facebook Pixel
We use the „Facebook Pixel“ service of Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland („Facebook“) for marketing purposes. This service uses cookies and similar technologies. The legal basis for the setting and reading of the cookies and the use of the services is your consent, which you have given via the cookie banner (Section 25 (1) TTDSG, Article 6 (1a) DSGVO). You can revoke your consent at any time via the Cookie Manager, which you can find [here]. There you will also find more information about the cookies set by Facebook and their storage period We use Facebook Pixel to analyze the general use of our websites and to track the effectiveness of Facebook advertising („conversion tracking“). In addition, we use Facebook pixels to play you individualized advertising messages based on your interest in our products („retargeting“). For this purpose, the so-called „Facebook pixel“ has been integrated on our website. This tracking pixel establishes a direct connection between your browser and the Facebook server. Tracking takes place with the help of a cookie, which is placed on your computer and collects the following information, such as HTTP header information (including IP address, information about the web browser, page location, document, URL of the website and user agent of the web browser, as well as day and time of use), as well as pixel-specific data (this includes the pixel ID and Facebook cookie data, including your Facebook ID (these are used to link events to a specific Facebook advertising account and assign them to a Facebook user). With the help of the Facebook pixel, it is possible for Facebook in this context, on the one hand, to determine the visitors to our online offer as a target group for the display of ads. Accordingly, we use the Facebook pixel to display the ads placed by us only to those Facebook users who have also shown an interest in our online offer or who have certain characteristics (e.g. interests in certain products) that we transmit to Facebook (so-called „Custom Audiences“). With the help of the Facebook pixel, we also want to ensure that our ads correspond to the potential interest of users. With the help of the Facebook pixel, we can further track the effectiveness of the Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called „conversion“). The data collected is anonymous for us as the operator of this website, we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook data usage policy. This allows Facebook to enable the placement of advertisements on its own websites as well as outside of Facebook. This use of the data cannot be influenced by us as the site operator. The data generated in this context may be transferred by Facebook to a server in the USA and stored there. In the event that personal data is transferred to the USA, we have concluded standard contractual clauses with Facebook. If you are a member of Facebook and have allowed Facebook to do so via the privacy settings of your account, Facebook may also link the information collected about your visit to us to your member account and use it for the targeted placement of Facebook ads. You can view and change the privacy settings of your Facebook profile at any time. If you have not consented to the use of Facebook Pixel, Facebook will only display general Facebook Ads that are not selected based on the information collected about you on this website. For more information, please see Facebook’s privacy policy.
9.6. Mixpanel
We use Mixpanel, a web analytics service provided by Mixpanel, Inc, 405 Howard Street, Floor 2, San Francisco CA 94105, USA. Mixpanel uses cookies and similar technologies to analyze and improve our website based on your user behavior. The legal basis for the setting and reading of cookies as well as the use of Mixpanel is your consent, which you have given via the cookie banner (Section 25 (1) TTDSG, Article 6 (1a) DSGVO). You can revoke your consent at any time via the Cookie Manager, which you can find [here]. There you will also find more information about the cookies set by Google and their storage period. Mixpanel will process the information obtained to evaluate your use of the website in order to compile reports on website activities for us. We have concluded an order processing agreement with Mixpanel as well as standard contractual clauses in the event that personal data is transferred to the USA or other third countries.
9.7 Awin
This website uses the performance advertising network of AWIN AG, Eichhornstraße 3, 10785 Berlin. As part of its tracking services, AWIN stores cookies for the documentation of transactions (e.g. of leads and sales) on end devices of users who visit or use websites or other online offers of its customers (e.g. register for a newsletter or place an order in an online store). These cookies serve the sole purpose of correctly assigning the success of an advertising medium and the corresponding billing within its network. Personal data is not collected, processed or used by AWIN in this context. Only the information about when a certain advertising medium was clicked on by an end device is placed in a cookie. In the AWIN tracking cookies, an individual sequence of numbers is stored, which cannot be assigned to the individual user, with which the partner program of an advertiser, the publisher, and the time of the user’s action (click or view) are documented. In this context, AWIN also collects information about the end device from which a transaction is carried out, e.g. the operating system and the calling browser. The legal basis for the setting and reading of the cookies as well as the use of the services is your consent, which you have given via the cookie banner (Section 25 (1) TTDSG, Article 6 (1a) DSGVO). You can revoke your consent at any time via the Cookie Manager, which you can find [here]. There you will also find further information on the cookies set by Awin and their storage period.
9.8 Mapbox
We use services from Mapbox Inc, 740 15th Street NW, 5th Floor, Washington DC 20005, USA, to display interactive maps on our website. This application is necessary for the functionality and complete provision of our content and services. The legal basis is Art. 6 (1f) DSGVO, as the data processing serves to provide the website functionalities and our services, and Section 25 (2) No. 2 TTDSG, insofar as cookies are set by Mapbox as part of the service. We have concluded an order processing agreement with Mapbox as well as standard contractual clauses in the event that personal data is transferred to the USA or other third countries.
9.9 Other tools
We use the following tools for usage-based online advertising:
| Tool | Privacy information of the provider | Option to object (opt-out) |
|---|---|---|
| Google AdWords Conversion | https://support.google.com/adwords/answer/1722022?hl=de | https://adssettings.google.com/authenticated?hl=de |
| Google Dynamic Remarketing | https://support.google.com/adwords/answer/6077124?hl=de | https://adssettings.google.com/authenticated?hl=de |
| Google AdSense | https://www.google.de/intl/de/policies/privacy/ | https://adssettings.google.com/authenticated?hl=de |
| Microsoft Bing Ads | https://advertise.bingads.microsoft.com/de-de/ressourcen/Richtlinien/richtlinien-zur-datensicherheit-und-datnschutzerklaerung | https://account.microsoft.com/privacy/ad-settings/signedout |
| Facebook Custom Audiences | https://www.facebook.com/privacy/explanation | https://www.facebook.com/settings/?tab=ads |
10. Will data be passed on to third parties?
We may use external service providers and will also make personal data available to them in order to fulfill their activities, if necessary. Technical service providers are used by us in particular for hosting and operating the website and for sending newsletters, inventory management and delivery and for invoicing. The service providers may process the personal data exclusively on our behalf and not for their own purposes and must treat the data confidentially. As described above, once an account is created, we share the data with third parties to the extent necessary to process the contract with you. We „pass on“ your comments, evaluations or content data, which you have transferred to our servers for the purpose of uploading, to the public in the context of the rental offers by making them technically accessible on the website for all Internet users. Furthermore, some data will be passed on to third parties on the basis of the services described under III. as described there.
11. Is the data transmitted or transferred outside the European Union (EU)?
As explained in this Privacy Policy, we may use services whose providers are located in so-called third countries (outside the European Union or the European Economic Area) or process personal data there, i.e. countries whose data protection level does not correspond to that of the European Union. We have taken appropriate precautions to ensure an adequate level of data protection for any data transfers. These include, among others, the standard contractual clauses of the European Union or binding internal data protection rules (binding coroporate rules). Where this is not possible, we base the data transfer on exceptions of Art. 49 DSGVO, in particular your explicit consent or the necessity of the transfer for the performance of the contract or for the implementation of pre-contractual measures. If a third country transfer is provided for and no adequacy decision or appropriate safeguards are in place, it is possible and there is a risk that authorities in the respective third country (e.g. intelligence services) may gain access to the transferred data in order to collect and analyze it, and that enforceability of your data subject rights cannot be guaranteed. When obtaining your consent via the cookie banner, you will also be informed of this.
12. Your rights
In addition to the right to revoke your consent given to us, you have the right to information according to Art. 15 DSGVO, to correction according to Art. 16 DSGVO, to deletion according to Art. 17 DSGVO, to restriction of processing according to Art. 18 DSGVO, the right to object according to Art. 21 DSGVO and the right to data portability according to Art. 20 DSGVO, if the respective legal requirements are met. You have the right to object at any time to the processing of your personal data based on Art. 6(1f) DSGVO on grounds relating to your particular situation (Art. 21(1) DSGVO). Insofar as we process your personal data for direct marketing purposes pursuant to Art. 6 (1f) DSGVO, you have the right to object to this at any time, even without stating reasons (Art. 21 (2) DSGVO). In addition, you have the right to lodge a complaint with the data protection supervisory authorities pursuant to Art. 77 DSGVO. The supervisory authority responsible for us is: Berlin Commissioner for Data Protection and Freedom of Information Friedrichstraße 219 10969 Berlin Tel.: 030 13889 – 0 Fax: 030 2155050 E-mail: mailbox@datenschutz-berlin.de