Campanda

Other Policies

Booking Policy and Financial Terms

Please note that driving a Class A RV (the largest class of RVs) may require special licensure requirements in certain States. Renters should make themselves aware of any such requirements prior to booking a Class A RV. The Company is not responsible for any Renter failing to obtain appropriate licensure for driving any RV.

The prices specified on the Platform at the time of booking are final prices which will include the rental charge for the RV, possible fees for additional services such as for accessory equipment, handover charges etc., insurance and roadside assistance charges.

Unless otherwise agreed with the Owner or with Campanda, payment is immediately due upon finalization of the booking and is effected exclusively via the payment service provider MANGOPAY S.A., 59 Boulevard Royal, L-2449 Luxembourg (the “Payment Service Provider”). Owners and Renters enter into a separate business relationship with the Payment Service Provider which is governed by the Payment Service Provider’s terms and conditions, which can be viewed here.

The Company itself does not perform any payment services for Renters or Owners.

Depending on Special Rental Conditions of an Owner, either the full rental fee or a down payment will be payable when finalizing the booking. If not specified otherwise in the Special Rental Conditions, the full rental fee shall be payable immediately when making the booking if the time between making the booking and the start of the rental is less than 60 days. If not specified otherwise in the Special Rental Conditions, in all other cases a down payment equivalent to 40% of the full rental fee is payable when making the booking. The payment of the remainder must then be effected at the time stated in the offer and/or in the Special Rental Conditions or, if not stated therein, the remainder is payable 60 days prior to the start of the rental.

A Renter will be in payment default if the Renter does not submit payment within 7 days following the due date and receipt of a payment request. Upon a payment default, the Owner has the right to terminate the rental agreement for cause with immediate effect. In cases like these, the Owner is entitled to fixed cancellation charge as described below. The Owner’s right to pursue additional claims for damages remains is reserved.

Commission Percentages and Other Commission Information

Owners of RVs with private registrations will pay to the Company a commission of 20% of the total rental fee minus insurance, roadside assistance and taxes.

Unless otherwise agreed to in writing, owners of RVs with commercial registrations will pay to the Company a commission of 20% of the total rental fee minus insurance, roadside assistance and taxes.

The Company is entitled to payment of the applicable commission immediately following the finalization of the booking and such payment shall be processed through the Payment Service Provider.

The Owner hereby agrees to use the payment system provided by the Payment Service Provider to process payments owed to the Owner and hereby accepts the applicable terms and conditions of the Payment Service Provider, which can be viewed here.

Owner agrees to promptly submit any documents and records requested by the Payment Service Provider.

The Owner shall irrevocably instruct the Payment Service Provider to first deduct from the incoming payments from the Renter the commission and any other fees payable to the Company (e.g. for insurance and roadside assistance). Unless otherwise agreed, the remaining amount will be disbursed by the Payment Service Provider to the Owner within three business banking days, following the collection of the RV.

The Company reserves the right to increase its fees and commissions at any time provided that such increases not apply to rentals that have already been booked. In the event of non-payment or late payment, the Company reserves the right to suspend the Services until the amount due is paid in full. Late payments may be subject to a late fee penalty determined by the Company which shall not exceed the maximum rate allowed by applicable law.

Security Deposit

The Renter is required to provide the owner a security deposit prior to the rental period commencing. The security deposit is intended to cover minor incidents, as well as mileage and generator overages, while the renter is using the RV.

The security deposit is also used to cover the insurance deductible in the event of a claim, ensuring you are never out of pocket. The owner chooses the security deposit amount in their account settings – selecting either $1,000 or $1,500. In the event of an incident or overages, once the vehicle is returned, the owner must assess the amount payable by the renter and refund the remaining amount.

Important:  Prior to the rental period commencing, it is the owner’s responsibility to:

1. Complete the handover document provided, while completing a walkthrough with the renter - to establish the general condition of the vehicle. Make a note of any pre-existing damage (such as scratches, dents, rust, or general wear and tear).
It’s a good idea to take photos too.

2.  Collect the security deposit from the renter

Late Fee

If a Renter returns an RV after the agreed rental period end time, they may be charged a late fee by the Owner. This late fee is calculated based on a prorated daily rental rate for the RV for each hour the RV is late. There is a 1-hour grace period with each rental. This late fee will be deducted from the security deposit.

Cleaning Fee

While having fun in the RV is the whole idea, if you return the RV prior to completing a ‘basic cleaning’ and the vehicle is considered to require additional cleaning by the Owner, beyond what would be deemed as ‘normal or reasonable’, i.e. the vehicle is full of trash, food / wine stains, covered in mud etc., the Owner may apply an additional cleaning fee. These fees will vary from Owner to Owner and will be reflected in the Owner’s Listing. This fee may not be added to the rental if the Owner has already included a cleaning fee as a part of the rental terms.

No-Show Fee

If the Owner does not show up to meet the Renter and make the RV available for the Renter at the agreed upon rental start time, the Company reserves the right to treat this as an ‘Owner cancellation’. An Owner cancellation is subject to a fee equal to 100% of the rental fee.

If the Renter is a no-show, the Company will treat this as a Renter cancellation which is subject to Campanda’s cancellation policy terms found in our Terms of Service.

Refueling Fee

Renters and Owners must agree on the gas and diesel charges before the rental begins. The RV’s gas tank and propane tanks should be full at the commencement of the rental; however, expectations and options for refueling should be agreed before the rental begins. The typical refueling options that our Owners offer are:

  • The Owner includes a full tank of gas and propane with the rental.
  • The Renter refuels the RV prior to the end of the rental. If the rented RV is not refueled upon return, the estimated cost of refueling the vehicle will be deducted from the security deposit.

RV Damage/Lost Items Fee

In the case of any damage to the RV the Renter will be charged the actual cost of parts plus any hourly labor costs needed to repair the damaged item. Any lost or damaged items will be valued at Good Sam’s internet retail pricing for comparable items.

Copyright Policy

Reporting Claims of Copyright Infringement

We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from Platform infringe your copyright, you may request removal of those materials (or access to them) from the Platform by submitting written notification to our copyright agent designated below. In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”), the written notice (the “DMCA Notice”) must include substantially the following:

  • Your physical or electronic signature.
  • Identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the Website, a representative list of such works.
  • Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material.
  • Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).
  • A statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information in the written notice is accurate.
  • A statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Our designated copyright agent to receive DMCA Notices is:

Clinton Patterson

Campanda, Inc.

625 Massachusetts Ave.

Cambridge, MA 02139

1-857-413-2573

clinton.patterson@campanda.com

If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

Please be aware that if you knowingly materially misrepresent that material or activity on the Platform is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.

Counter-Notification Procedures

If you believe that material you posted on the Platform was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us (a “Counter-Notice”) by submitting written notification to our copyright agent designated above. Pursuant to the DMCA, the Counter-Notice must include substantially the following:

  • Your physical or electronic signature.
  • An identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled.
  • Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).
  • A statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.
  • A statement that you will consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which the Platform may be found) and that you will accept service from the person (or an agent of that person) who provided the Platform with the complaint at issue.

The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten business days of receiving the copy of your Counter-Notice.

Please be aware that if you knowingly materially misrepresent that material or activity on the Website was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.]

Repeat Infringers

It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.